Office Help Volunteers

 

Objective:                                To assist the shelter staff in placing as many animals as possible into permanent loving homes through providing exceptional customer service.

 

Specific Duties:                        

Ø      Answering the shelter telephone.

Ø      Greeting clients as they enter the shelter and directing them to the appropriate place.

Ø      Providing general information to clients both in person and on the telephone.

Ø      Assisting the shelter staff with comfortably housing incoming animals.

Ø      Assisting the shelter staff to prepare adopted animals for their new homes.

Ø      Assisting the shelter staff in the processing of adoption paperwork.

Ø      Assisting the shelter staff in the processing of intake paperwork.

Ø      Making and documenting adoption and spay/neuter follow-up calls.  Scheduling call-backs for shelter staff if more intensive follow-up is needed.

Ø      Returning phone calls as assigned by staff.

Ø      Assisting with the performance of general office and shelter tasks, including filing, photocopying, faxing, cleaning/organizing the workspace, and laundry.

 

Qualifications:                         

Ø      The minimum age for customer service volunteers is 18 years.

Ø      Strong communication and interpersonal skills.

Ø      Knowledge and acceptance of Dakin Animal Shelter adoption and intake guidelines.

Ø      The ability and willingness to assist people of all ages and backgrounds in a comfortable, upbeat, and diplomatic manner.

 

Training:                                 

Ø      Ongoing procedural and customer service training.

 

Time Requirements:                 

Ø      A minimum commitment of six months (or one semester for students).

Ø      At least one 2-hour shift per week.

 

Benefits:                                  

Ø      No greater feeling than to help place a previously homeless animal into the waiting arms of a new companion!